Business continuity plan: A Digital Approach

The World Health Organization categorized COVID-19, or coronavirus, as a Global Pandemic. It has already passed 130,000 infected and estimates of when the outbreak will subside are diffuse at best, with a vaccine likely to arrive after several months. Meanwhile, the economic cost continues to rise. Whether business travel has been canceled, supply chains disrupted, or social distancing, the situation is forcing organizations of all sizes and descriptions to dust off their emergency response and business continuity playbooks. As well as encouraging employees to work from home and stock up on hand sanitizer, but what should businesses do? We must have a Business Continuity Plan. In this post, we take a look at some tactics that will help keep your team safe and your business open.


What is a Business Continuity Plan?

Business Continuity refers to the maintenance of business functions or rapid resumption in the event of a major interruption. A Business Continuity Plan is a plan of action that a company implements that can be trusted in the event of an emergency, when stress and the stakes are high. It outlines the policies, procedures, and instructions that an organization must follow in such disasters, covering items such as business processes, assets, human resources, business partners, and more. While the end product will be different for each company, a typical Business Continuity Plan might include evacuation plans, communication protocols, contact lists, key asset inventories, and whatever else is important to employees in a crisis.

What should your Business Continuity Plan have ?

1. Prioritize people

The health and well-being of your employees is your primary concern. It's possible that COVID-19 will make some employees sick and force others to self-quarantine. Address your immediate needs first, and then start thinking about remote workforce operations. Establishing a strategy that allows employees to continue operating without putting them in danger is critical. You'll need to verify that you have the tools, technology, capacity, and security measures to support a large remote workforce. It may also be necessary to offer more flexibility to normal work expectations.

2. Assign responsibilities

A Business Continuity Plan is only as effective as the people who put it into action. Therefore, it is very important to be specific about who will be directly involved, from the owner of the plan to those it affects. Involving these people during the planning stages can help create a stronger, clearer plan and coherent message. Designate at least one contact person or selected team members to design a response strategy and coordinate pandemic preparedness activities. Support staff may also need to be identified.

3. Communicate

When faced with a catastrophe, people want clear and direct steps that they can take and know that they have covered their bases. It is best to leave as little interpretation as possible, and considering various perspectives will help make the plan as detailed and clear as needs require. Create a communications plan that includes providing employees and customers with regular updates on the situation, as well as the actions taken. Be careful to report your communications to verifiable news sources, such as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

4. Prioritize key business functions

You will need to assess business processes, determine which areas are vulnerable, map dependencies, and estimate potential losses if those processes fail over a specified period of time, from hours to weeks or more. You can start by identifying the critical products and services your business offers and the customers they deliver to. This will help prioritize those parts of the Business Continuity Plan that pertain to the highest value assets, functions and relationships of the company. Understand the financial impact of downtime due to COVID-19.

What Digital Tools can I use for my Business Continuity Plan?

Not all businesses will use the same tools, but if your business allows it, implement teleworking or remote work, people whose functions are possible to perform from a computer will be able to continue their work and your business running. We detail some tools for your business.

Team Organization:


Trello is a virtual board on which you can post ideas, tasks, images or links. It is versatile and easy to use and can be used for any type of task that requires organizing information.
Price: Free with payment plans

Google Sheet

It is a free, online spreadsheet program that includes almost all the traditional features of a spreadsheet program like Microsoft Excel.
Price: Free

Google Docs

Google Docs is a simple but powerful word processor and spreadsheet, all online, that allows us to create new documents, edit existing ones or share them on the web with other users.
Price: Free


Evernote is a computer application whose objective is the organization of personal information through the file of notes. There are installable versions for various operating systems and a web version. The Windows version of the software supports touch screens and handwriting recognition.
Price: Free with payment plans


A practical tool that allows you to organize any type of work, be it an individual task or a project to be developed at the group level
Price: Free with payment plans


It is an online project management and collaboration tool. It enables your users to adjust their project plans, prioritize tasks, stay on top of planning and collaborate online with their teammates.
Price: Free with payment plans



Slack offers topic-organized chat rooms, as well as private groups and direct messages. It has a search box that allows access to all the content of the application. Slack integrates a host of third-party services and supports community-made integrations.
Price: Free with payment plans


Trello is a virtual board on which you can post ideas, tasks, images or links. It is versatile and easy to use and can be used for any type of task that requires organizing information.
Price: Free with payment plans


Skype is software that enables text, voice and video communications over the Internet (VoIP). It is intended to connect users via text (instant messaging), voice or video. One of its strengths is free voice and video communication between Skype users from and to anywhere in the world. It also allows you to make special calls, at very low cost, between computers and the fixed or mobile telephone network.
Price: Free


WhatsApp Messenger (or simply WhatsApp) is a messaging application for smartphones, in which messages are sent and received via the Internet, as well as users of the contact book can create groups, send each other images, documents, locations, contacts , videos and audio recordings, make calls and video calls, among other functions.
Price: Free

Share files


Dropbox is a multiplatform file hosting service in the cloud, operated by the American company Dropbox. The service allows users to store and synchronize files online and between computers and share files and folders with other users and with tablets and mobiles.
Price: Free with payment plans

Google drive

Google Drive allows you to store, create, modify, share and access documents, files and folders of all kinds in one place: the Cloud. You will have access to the files via the Web, from your mobile device or from your desktop or laptop computer.
Price: Free

Web page:

Business Continuity Digital World

Get the tools and guides to attract and reach new digital media customers. You will receive a self-managed website, Security, Online Advertising, Support and Training in Digital Marketing at a price that adjusts to your needs.
Price: From $ 30 monthly



Mailchimp is a marketing automation platform that helps you share email and advertising campaigns with customers and other stakeholders.
Price: Free with payment plans


Canva is a tool for designing and creating web content of all kinds. With Canva we can create banners, posters, infographics, documents, business cards, Facebook covers, graphics, etc. in a very simple way.
Price: Free with payment plans


It is a platform that allows you to manage various Twitter, Facebook (personal profile and pages) and other social networks at the same time. HootSuite is a browser-based client with two versions, one free and one paid.
Price: Free with payment plans

Pay on line:

To receive payments online you need to have a provider that accepts and processes the payment and makes the transfer to your bank account. This may vary depending on the country where your bank account is located.

For Bank Accounts in Panama:

How much App

Panamanian online payment platform, without paperwork or affiliation.
Price: Free to register with payment plans Commission 3.5% +% 0.35 per transaction

Pay it easy

A complete and reliable Panamanian payment gateway to receive payments online. Increase your sales and grow your business with online payments, from your website, cell phone or mobile application.
Price: Account Opening $ 320.95. Commission 4.95% + 0.50

Credicorp Bank

Online payment gateway for businesses of Banco Credicorp Bank
Price: Account Opening $ 250. Monthly payment: $ 50. Commission 3.85% + 0.35


Online payment gateway for Banco BAC Credomatic businesses
Price: Contact for membership cost and commissions

For Accounts in other countries:


PayPal is the Best Solution to Buy and Sell Without Monthly or Opening Commissions. Accept Online Payments, With PayPal You Only Pay A Commission When You Receive A Payment.
Price: Free. Commission 5.4% +% 0.30 per transaction

2 checkout

Platform similar to PayPal, Free to register
Price: Free to register with payment plans Commission 3.5% +% 0.35 per transaction

Quotes and Billing:

Zoho Books

Zoho Books is the solution to organize, manage and coordinate business financial information. It is a cloud-based software, within the Zoho application suite. It allows small and medium companies to benefit from an agile system to control the accounting and finance part.
Price: From $ 9 monthly


Freshbooks is an incredibly easy-to-use cloud accounting solution designed exclusively for small businesses that want to bill for their expertise and time.
Price: From $ 15 monthly

Business Continuity Digital World can help you start your digital transformation

We are Business Continuity Digital World, we believe that a little preventive planning can be very useful. Having a business continuity plan relying on digital media not only helps keep your business running but also protects core assets in the event of an outbreak and preserves the peace of mind for business owners and employees. Although no business continuity plan can guarantee a complete resumption of business operations, creating a robust framework for responding to crises can help your team manage a significant disruption in operations.
Business Continuity Digital World' advice and digital tools can help ease the burden of implementing a disaster response plan, so you are ready to respond quickly and effectively.

Hubert A. Thompson

CEO & Director of Operations of Business Continuity Digital World
Email: [email protected]
Linkedin: Hubert Thompson
Instagram: @ hatp12
Twitter: HubertThompson

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